Terms & Conditions

1. Company Information

2. Acceptance of Terms

By accessing our website, creating an account, or placing an order with Teklofts Limited, you confirm that:

• You are at least 18 years of age, or have obtained parental/guardian consent
• You have read, understood, and agree to these Terms and Conditions in their entirety
• You have the legal capacity to enter into a binding contract in your jurisdiction
• You are acting lawfully and for a genuine commercial or personal purpose

If you do not agree to these terms, you must not use our website or purchase from us. Your continued use following any update to these terms constitutes acceptance of the updated version.

3. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

4. Orders & Acceptance

4.1 Placing an Order

When you place an order on our website, you are making an offer to purchase the selected products. An order is not confirmed until we send you a Dispatch Confirmation.

4.2 Order Confirmation

Upon placing an order you will receive an Order Confirmation email. This confirms we have received your order but does not constitute acceptance. We may still need to verify stock availability or payment before accepting.

4.3 When the Contract Is Formed

A legally binding contract between you and Teklofts is formed only when we send you a Dispatch Confirmation confirming your goods have been shipped.

4.4 Right to Refuse or Cancel

We reserve the right to refuse or cancel any order at any time before dispatch, including (but not limited to) situations where:

• The product is out of stock or discontinued
• A pricing or product description error has occurred
• Payment has not been received or has been declined
• We have reasonable grounds to suspect fraudulent activity
• The delivery address is in a jurisdiction we cannot currently serve
• You have a history of breaching these Terms

If we cancel your order after payment, we will issue a full refund within 5 Business Days.

4.5 Order Amendments

You may request to amend or cancel an order by contacting us at info@teklofts.com within 2 hours of placing the order. We cannot guarantee amendments after that time as orders may already be in processing. Once dispatched, the Returns Policy (Section 7) applies.

5. Pricing & Payment

5.1 Prices

All prices on our website are displayed in the currency applicable to your delivery region:

• United Kingdom: British Pounds Sterling (GBP £)
• Nigeria: Nigerian Naira (NGN ₦) or GBP
• Zimbabwe: United States Dollars (USD $) or GBP

Prices are subject to change without notice. The price you pay is the price displayed at the time you complete your order.

5.2 Taxes & Duties

• UK customers: Prices include VAT at the applicable rate (currently 20%) where required
• Nigerian customers: VAT at 7.5% (per the Finance Act 2020) will be applied where applicable
• Zimbabwe customers: VAT at 15% (Zimbabwe Revenue Authority standard rate) applies where required
• Import duties: Cross-border orders may be subject to customs duties and import taxes. These are the sole responsibility of the buyer and are not included in the product price or delivery charge

5.3 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Flutterwave (Nigeria, Zimbabwe, and Africa-wide)
• Paystack (Nigeria)
• Mobile Money (where available)
• Bank transfer (for B2B orders above a minimum threshold — contact us)

All payment processing is handled by our PCI-DSS compliant payment partners. We do not store your full payment card details.

5.4 Payment Security & Failed Payments

Full payment must be received before goods are dispatched. If payment fails, your order will not be processed. If payment is declined, you will be notified and given the opportunity to provide alternative payment details.

5.5 Pricing Errors

In the event of a manifest pricing error on our website, we are not obliged to sell you the product at the incorrect price. We will notify you of the error and offer you the option to proceed at the correct price or cancel the order for a full refund.

6. Shipping & Delivery

6.1 Delivery Regions

We currently deliver to addresses in Nigeria, the United Kingdom, and Zimbabwe. Delivery to other countries may be available upon request — contact us at info@teklofts.com.

6.2 Processing Times

Orders are processed within 1–3 Business Days of receiving confirmed payment. Orders placed on weekends or public holidays will be processed on the next Business Day.

6.3 Estimated Delivery Times

These are estimates only and are not guaranteed. Actual delivery times may vary due to courier capacity, customs processing, remote locations, or other factors beyond our control.

6.4 Delivery Charges

Delivery charges are calculated at checkout based on your location, order weight, and selected delivery method. Free standard shipping is available on orders meeting our minimum spend threshold (as displayed on the website at time of purchase).

6.5 Risk and Title

Risk in the goods passes to you upon delivery to your specified address. Legal title (ownership) of the goods passes to you upon receipt of full payment.

6.6 Failed Delivery

If delivery is attempted but unsuccessful (e.g., you are not available and no safe place exists), the courier may leave a calling card and re-attempt delivery or return the parcel to a local depot or to us. Re-delivery charges may apply. If a parcel is returned to us due to an incorrect address provided by you, or failure to collect, re-shipping costs are at your expense.

6.7 Delays and Lost Parcels

Teklofts is not liable for delays caused by courier services, customs authorities, weather events, strikes, or any other factors outside our direct control. If you believe your parcel is lost, please contact us no later than 30 days after the estimated delivery date for UK orders, or 45 days for international orders.

7. Returns & Refund Policy

7.1 Standard Return Window

You may return products within 14 days of delivery (extended from our previous 7-day window to comply with UK consumer law requirements). UK customers have a statutory 14-day cancellation right; we extend this policy globally to all customers as a goodwill measure.

7.2 Return Eligibility Conditions

To be eligible for a return, all of the following conditions must be met:

• The item is unused, unactivated, and in its original condition
• All original packaging, accessories, manuals, and free gifts are included
• The item has not been physically damaged, modified, or tampered with
• The return is initiated within the applicable return window
• Proof of purchase (order confirmation or receipt) is provided

7.3 Non-Returnable Items

The following items cannot be returned unless faulty:

• Items that have been used, activated, or registered to an account
• Products with broken seals (where the seal confirms first-use)
• Downloaded software or digital licence keys once revealed
• Personalised or custom-configured items
• Products explicitly listed as non-returnable on the product page
• Hygiene or personal-use items once opened (e.g., earbuds, headphones)

7.4 Faulty, Damaged, or Incorrectly Delivered Items

If you receive a faulty, damaged, or incorrect product:

• Notify us within 48 hours of delivery by emailing info@teklofts.com
• Include your order number, a description of the issue, and photographic or video evidence
• We will, at our discretion and subject to availability, offer: a replacement product, a repair, or a full refund including original delivery charges
• We will cover the return shipping costs for faulty or incorrectly sent items

7.5 Return Process

1. Email info@teklofts.com with subject line "Return Request — [Your Order Number]"
2. Include your name, order number, and reason for return (and evidence if the item is faulty)
3. We will respond within 2 Business Days with a Return Merchandise Authorisation (RMA) number and return instructions
4. Package the item securely (using the original packaging where possible) and include the RMA number visibly on the outside of the parcel
5. Send the item to the address provided in our return instructions. Do not return items without an RMA number — these may be refused
6. Keep your proof of postage and tracking number

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly sent by us. We recommend using a tracked service — we cannot be responsible for returns lost in transit.

7.6 Refunds

Upon receiving and inspecting the returned item, we will process your refund within 5–10 Business Days. Refunds are issued to the original payment method used. We will email you to confirm the refund has been processed.

Note: depending on your bank or card issuer, it may take a further 3–5 Business Days for the refund to appear in your account after we have processed it.

Partial refunds may be issued where an item is returned in a condition that reduces its resale value (e.g., missing accessories, damaged packaging).

7.7 Zimbabwe Consumer Protections

Zimbabwean consumers are also protected under the Consumer Contracts Act. Where Zimbabwean law provides greater consumer protections than the terms above, those statutory protections apply and are not excluded by these terms.

8. Product Information

We take reasonable care to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate. However:

• Product images are for illustrative purposes only and may not be an exact representation of the product you receive
• Slight colour variations may occur due to monitor calibration differences
• Product specifications are provided by manufacturers and may change without notice
• We do not guarantee that product descriptions are completely free of errors or omissions
• Where products include software or firmware, the version included may differ from the version shown

If you discover a material inaccuracy in a product description after purchase, please contact us. Where the inaccuracy is material and affects your decision to purchase, we will work with you to find a fair resolution.

9. Warranty

9.1 Manufacturer Warranty

Many of our products come with a manufacturer's warranty. The duration and terms vary by product and are stated on the product page where applicable. Manufacturer warranties are in addition to your statutory consumer rights.

9.2 Teklofts Warranty

In addition to any manufacturer warranty, Teklofts offers a limited warranty covering manufacturing defects for a period of 12 months from the date of purchase (where no longer manufacturer warranty applies). This warranty covers:

• Defects in materials and workmanship under normal use
• Hardware failures not caused by misuse, accidental damage, or unauthorised modification

This warranty does not cover:

• Physical damage, water damage, or damage from misuse
• Consumable components (batteries, cables) subject to normal wear and tear
• Damage caused by unauthorised repair or modification
• Products with tampered or removed serial numbers
• Normal cosmetic wear

9.3 Warranty Claims

To make a warranty claim, contact info@teklofts.com with your proof of purchase and a description of the defect. We will advise on the process, which may involve return of the product to us for inspection.

10. Limitation of Liability & Indemnity

10.1 Our Liability to You

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by applicable law
• Your statutory consumer rights (which always apply)

10.2 Limitation

Subject to Section 10.1, our total liability to you for any claims arising from or related to a contract shall be limited to the total amount paid by you for the order giving rise to the claim.

We shall not be liable for:

• Any indirect, consequential, or special losses
• Loss of profits, business, revenue, or anticipated savings
• Loss of data or goodwill
• Business interruption
• Losses not caused directly by our breach

10.3 Indemnity

You agree to indemnify, defend, and hold harmless Teklofts Limited and its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms, your use of our website, or any third party's rights.

10.4 UK Consumer Law Savings Clause

Nothing in these Terms affects your rights as a consumer under the Consumer Rights Act 2015 (UK), the Consumer Protection from Unfair Trading Regulations 2008 (UK), or equivalent consumer protection legislation in Nigeria or Zimbabwe.

11. Intellectual Property

All content on our website — including but not limited to text, product descriptions, photography, graphics, logos, icons, audio clips, video, and software — is owned by or licensed to Teklofts Limited and is protected by applicable copyright, trademark, and intellectual property laws.

You may not, without our prior written consent:

• Copy, reproduce, or republish any content from our website
• Sell, resell, or commercially exploit any content
• Use our trademarks, logos, or brand elements in any way that implies endorsement or affiliation
• Scrape, crawl, or systematically extract data from our website

You may view, print, or download a single copy of pages for personal, non-commercial use only.

12. Your Account

When you create an account on our website:

• You must provide accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately if you suspect unauthorised use of your account at info@teklofts.com
• You must not share your account with or transfer it to any third party

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period (with notice).

13. Acceptable Use of Our Website

You agree not to use our website to:

• Transmit any unlawful, harmful, or offensive content
• Engage in fraudulent conduct or impersonate any person or entity
• Attempt to gain unauthorised access to any part of our systems
• Introduce malware, viruses, or malicious code
• Conduct automated data harvesting or scraping without our written consent
• Circumvent security features or place undue load on our infrastructure
• Use the website for bulk or commercial resale without prior agreement
• Violate any applicable local, national, or international law

We reserve the right to restrict or terminate access to our website for any user who violates these provisions.

14. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions and is incorporated herein by reference.

We comply with UK GDPR, the Data Protection Act 2018, Nigeria's NDPR and NDPA 2023, and Zimbabwe's Cyber and Data Protection Act 2021. By purchasing from us, you acknowledge that you have read and understood our Privacy Policy.

15. Consumer Rights & Statutory Protections

These Terms do not affect your statutory consumer rights. The following statutory frameworks apply to customers in our key markets:

Where any provision of these Terms conflicts with a mandatory statutory consumer protection right, the statutory right prevails.

16. Force Majeure

Teklofts Limited shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or extreme weather events
• Pandemics or public health emergencies
• Acts of government, war, terrorism, civil unrest, or sanctions
• Industrial action (strikes) affecting our suppliers or logistics partners
• Interruption or failure of utility services (power, internet)
• Customs delays, port congestion, or import/export restrictions
• Supplier failures beyond our reasonable control

In such circumstances, we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact. If the delay extends beyond 30 days, either party may cancel the affected order for a full refund.

17. Dispute Resolution

17.1 Contact Us First

If you have a complaint or dispute, please contact us first at info@teklofts.com. We will acknowledge your complaint within 2 Business Days and aim to resolve it within 10 Business Days.

17.2 Alternative Dispute Resolution (ADR)

UK Customers: If we cannot resolve your complaint through our internal process, you may refer the dispute to an Alternative Dispute Resolution (ADR) body. We will provide details of an approved ADR scheme upon request. UK consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17.3 Mediation

Before initiating formal legal proceedings, both parties agree to attempt resolution through mediation. A mediator will be appointed by mutual agreement. The costs of mediation will be shared equally unless otherwise agreed.

17.4 Legal Proceedings

Nothing in this Section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

18. Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of:

• England and Wales — for customers in the United Kingdom and internationally (excluding Nigeria and Zimbabwe)
• Federal Republic of Nigeria — for customers in Nigeria and other African countries (excluding Zimbabwe)
• Republic of Zimbabwe — for customers in Zimbabwe, where Zimbabwean consumer law provisions require local jurisdiction

The applicable jurisdiction for formal legal proceedings is determined by your delivery address. UK customers submit to the exclusive jurisdiction of the courts of England and Wales. Nigerian customers submit to the jurisdiction of the Federal High Court of Nigeria (or appropriate State court). Zimbabwean customers submit to the jurisdiction of the courts of Zimbabwe.

Nothing in this clause restricts your right to bring proceedings in the courts of your country of habitual residence under applicable consumer protection law.

19. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms and the remainder of the Terms shall continue in full force and effect. The parties agree to negotiate in good faith to replace any severed provision with a valid and enforceable provision that, to the greatest extent possible, achieves the original commercial intent.

20. Amendments to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. When we make material changes, we will:

• Post the updated Terms on this page with an updated effective date
• Display a notice on our website for at least 14 days
• Email registered customers where the change materially affects their rights

Changes will not apply retrospectively to orders already placed. For existing orders, the Terms in force at the time the Contract was formed apply. Your continued use of our website or the placement of a new order after the effective date of any change constitutes acceptance of the updated Terms.

21. Contact Us

For any questions, complaints, or legal notices relating to these Terms and Conditions: